30 Day Return Policy
Customer satisfaction is extremely important to us. If you are not completely satisfied with your order, you may return most items sold by Perpetual Kid for a refund or store credit. Returns must be received by Perpetual Kid within 30 days of your order date to receive a refund.
Incorrect, Missing or Defective Items:
Contact us within 14 days of receiving your order to report a problem and to receive instructions.
If you have changed your mind about an item, please follow our return instructions below. We do not process exchanges.
General Return Guidelines & Preparing Your Items(s) for Return Shipping:
All returns must be in original, new, re-sellable condition and include all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) and be received at Perpetual Kid in the same condition in which you received them. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/re-stocking fee of up to 100%.
Please pack the items securely in a shipping box, such as the one we used to ship your order to you, so that your returns and their product packaging will not be damaged during the return shipment. We recommend shipping your return with an insured carrier and with a tracking number. Perpetual Kid is not responsible for items lost or damaged during return shipping. We do not offer prepaid return shipping labels.
Original shipping charges are non-refundable. Free shipping promotions and other coupon offers/discounts will be deducted from your refund.
Any order received back as undeliverable will be processed as a return, minus all actual outbound and return shipping charges. We are unable to reship orders that are returned as undeliverable, a new order with the correct address will need to be placed.
To make a return, please completely fill out the quantity being returned, and corresponding return codes, on the front of your packing slip. Enclose the packing slip with the item(s) being returned, and ship prepaid and fully insured to:
Returns Department Order # (Insert your order number here)
22480 Randolph Dr., #100
Sterling, VA 20166
Once we have processed your return, we’ll issue your refund, less any applicable charges, to your credit card. Please allow 10 business days (Monday-Friday) from the time your return is received at our warehouse for your refund to post. You will receive an return refund confirmation as soon as your refund has processed.
Returning a Gift You Received:
Did you receive a gift from Perpetual Kid that just didn’t ring your bell? We’d be happy to accept your return for a store credit, just provide your email address on the packing slip in the space provided. All store credits are issued electronically and expire one year from the date of issue. You’ll receive an electronic gift certificate code to enter during checkout to redeem your credit. Don’t worry, we won’t tell them you didn’t like your gift!
But will they ever find out...? Any bonus points from that purchase will be deducted from their account, so if the gift giver signed up for our Bonus Points program, they will be able to tell that a return was made.