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CUSTOMER SUPPORT CENTER


 
CONTACT US

Email: Customer-Service@perpetualkid.com
Please email us for the quickest reply to your questions or comments.

Phone:  888-282-7115  M-F 9AM to 5PM EST.  Our Customer Service phones will be unavailable today due to upgrades being performed.
Our coupons are valid on online orders only.

International Orders cannot be placed over the phone.

Quick Links:


TRACK YOUR ORDER

Tracking numbers are emailed to the email address you submitted during checkout once your order has left our warehouse. If you have not received your tracking number please check your email's spam folder. You can also retrieve your tracking number by clicking Track Your Order.

 

US SHIPPING METHODS & TRANSIT TIMES

We currently ship to addresses within the United States and to U.S. military APO and FPO addresses.  Orders ship from our warehouse in Virginia.

Delivery ScheduleExpedited shipping methods such as Next Day, 2 Day and 3 Day are available for orders shipping within the contiguous United States.  Please see our US Shipping Delivery Schedule & Rates.

Important Shipping Notice: Please carefully check your shipping address for typos and missing apartment or suite numbers. Incorrect or incomplete addresses will cause a problem with delivery and may result in your order being sent back to us as undeliverable. Orders received back to our warehouse as undeliverable will be processed as a return, minus the original and return shipping charges. We are unable to reship undeliverable orders to a new address. Changes to the shipping address cannot be made once your order is with the shipping carrier.

You will receive an email with your tracking number as soon as your order leaves our warehouse.   If you have not received your shipping confirmation email please check your SPAM folder. 


RETURNS & REPLACEMENTS

We're not happy unless you're happy!  We happily guarantee your satisfaction with our 30 Day Guarantee Return Policy.  If for any reason you are not happy with your purchase – just return it in new condition for a refund. 

All items in your order are inspected and deemed to be in gift giving condition by our warehouse before your order is shipped.    Please Contact Us within 14 days of the purchase date if you experience a package missing, damaged during shipment or an item that is defective, missing or incorrect.  


GIFT RECEIPTS & GIFT MESSAGES

For your gift giving convenience, prices are never included with your shipment. Your order will ship with a packing slip that lists the purchaser, receiver, and items shipped… and don't forget to include a gift message during checkout!


NEWSLETTERS, FOLLOW-UPS & CATALOGS

Register for our newsletter to receive exclusive coupons and new product announcements!  To begin receiving The Perpetual Kid Newsletter just register during checkout or at the bottom of any page of our website.   Newsletters are never unsolicited and you can easily unsubscribe by clicking the unsubscribe link at the bottom of the newsletter.  Your email address is never shared or sold.

You know how people always ask how you are doing… but you know they don't really mean it?  Well that's not us!  Approximately three weeks after your purchase we will send you a follow-up email.   We'll ask you to rate your items and our service.  Yep that's right – we've got nothing to hide!  If you don't feel like sharing your shopping experience you can either ignore that email or simply click the unsubscribe link to stop receiving follow-up emails on future orders.   Your opinions are extremely important to us and your fellow Perpetual Kid shoppers.  Be heard!

In an effort to be nicer to our planet we no longer offer paper catalogs.  Our website is updated daily with new products and promotions – hey, bet you never saw a paper catalog do that huh!



PLACING AN ORDER & ACCEPTED PAYMENT METHODS

Shopping online at PerpetualKid.com is simple!  If for any reason you have a question please contact us at Customer-Service@perpetualkid.com

We accept PayPal, Visa, MasterCard, Discover and American Express. We do not currently accept checks or money orders.


PRIVACY POLICY & WEBSITE SECURITY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.  View our entire Privacy Policy.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure all of the information we collect online.  View our entire Website Security Policy.


GIFT CERTIFICATES

We are not currently offering gift certificates.


AFFILIATE PROGRAM

We just love when people spread the word about Perpetual Kid! And then we thought hey – why not reward people for doing so! If you run a website apply for our affiliate program. Approvals are based on a variety of requirements. Please note that we are not currently accepting coupon and discount code sites into our affiliate program. Affiliate application.


PROMOTIONAL COUPONS

Looking for a coupon or discount code?  Register for our newsletter!  Lucky newsletter recipients are the first to know of exclusive offers, coupons and sales.    Between newsletters be sure to check out our Sale & Coupon category for huge savings and current promotions. Coupons are not valid on international orders.


WHOLESALE, CORPORATE & BULK ORDERS

Sorry kiddo's but we are not a wholesaler.  We do however offer discounts on bulk orders.   What constitutes a bulk order?   Are you planning a wedding or organizing a corporate gift, send us your bulk order discount request and we can send you back a product quote.  Please note there is a minimum order amount of $1000 per SKU to qualify for a bulk rate.   Request a quote.

 

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