TRACK YOUR ORDER
As soon as your order has shipped we email a shipping confirmation email with your tracking number. Please check your SPAM folder if you have not received your tracking number email. You can also login into your account to view your order details and tracking number.
MAKE A RETURN
Customer satisfaction is extremely important to us. If you are not completely satisfied with your order, you may return most items sold by Perpetual Kid for a refund or store credit. Returns must be received by Perpetual Kid within 60 days of your order date to receive a refund. See Return Instructions + Full 60 Day Return Policy
Not only will you find answers to popular questions, but you can chat directly with one of our excellent customer service team members! Click to chat
Our overly excited customer service team will be arm wrestling each other to see who gets the chance to answer the email first. This is certainly the quickest way to get a response. During our business hours, all emails will be answered within 2 hours. (Those wrestling matches last awhile sometimes.)
Write firstname.lastname@example.org if you have a question or comment about your order or placing an order.
- The shipping carriers like UPS, FedEx, DHL and USPS can sometimes miss a scan when handling your package. Please allow 24-48 hours for your tracking to be updated.
Our customer service team members are 100% exclusive to live chat and email support. We are not currently able to provide phone support or phone orders.
We love fan mail and presents, so keep them coming!
Perpetual Kid Customer Service
42395 Ryan Road
Ashburn, VA 20148