What is our Delivery By Christmas Guarantee?
We guarantee that your order will be delivered on or by December 25th 2021, if you select a pre-Christmas delivery date during checkout and your order is not received by December 25th. See details and example below:
If you select a shipping method with a stated delivery date before 12/25, your order is guaranteed to be delivered by the 25th. If your order is not received by Christmas and it is not due to bad weather, incorrectly provided shipping name or address, or delivery to a business address that is closed, just contact us and let us know which option you would prefer.
HOW CAN WE GUARANTEE DELIVERY BY CHRISTMAS?
Although all major shipping carriers have removed specific guaranteed delivery dates during the holiday season, we can still guarantee that you will receive your order by the 25th. Here's why... Our guarantee begins in our warehouse, our super geeky elf sorting system gives each order a "drop dead" time that your specific package needs to be handed over to the shipping carrier. We make sure that your order leaves our warehouse in Richmond Virginia, on the date required to be delivered (not foreseeing any unexpected delays) to your shipping address based, on the dates provided to you in real time by the carrier, at the time you placed your order.
TRACKING NUMBER + ADDITIONAL INFO:
As soon as the shipping carrier pulls away from our warehouse, we will send you an email with your tracking number. Please allow up to 48 hours for the carrier to update the tracking information online.
Once your order has been loaded onto the carrier's truck it "should" be scanned by the driver as "received." Historically we know that as the carriers try to handle the enormous increase in packages... they will sometimes skip the scan showing they have received the package into their care. When this happens a package can go a few days without showing movement until it is scanned at your carrier's local distribution center.. or worse... scanned for the first time when delivered. So frustrating! We completely understand, which is why we pinky promise you that we are getting your order picked up from our warehouse on the date required.
During checkout (or from the order summary on your view cart page) you will be shown available delivery dates and shipping options. Our website communicates in real time with the USPS, UPS, FedEx and DHL shipping systems. With the information we receive back in real time with the shippers, you are presented with shipping options and delivery dates based entirely on the shipping zip code you provided. The delivery dates presented are specific to the specific zip code and address you have entered and the real time data given to us by the carriers.
OPTIONAL TRACKING SERVICES BY CARRIERS
Some carriers offer additional services for tracking and management of packages being delivered to your home address. Any additional upgrades to the carrier services below are between the customer and the carrier.
USPS Informed Delivery®
Digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mail pieces and track packages in one convenient location.
Go to USPS for more information about their services.
UPS My Choice®
Watch your deliveries as they move from Point A to Point B. How do you like your updates? Email? Text message? We’ll ping you the way you want. Save time by personalizing when and where your packages arrive and are picked up. Did someone change their mind? No problem. You can change the destination of your packages. Nobody home? Reroute your deliveries to a UPS Access Point® location and forget about porch bandits.
Go to UPS for more information about their services.
FedEx Delivery Manager®
Track packages and get alerts with the FedEx® Mobile app or your computer. Give specific instructions for incoming deliveries to your driver. Have a package put on the side of the house, tell them not to ring your doorbell or make another needed request. All deliveries to the given address will follow these instructions. Keep deliveries safe by picking up packages from thousands of convenient locations. Request to redirect your package to a nearby location with later hours and then pick it up on your time.
Go to FedEx for more information about their services.